SHIPPING – Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes.
CANCELLATIONS – If you wish to cancel an order, you will need to either email us, or call us at (866) 982-9439. We will make every attempt to stop your order. However, if your order has already been shipped, you will have to return the package (see return policy listed below). Any order that is cancelled after it leaves our facility will be considered a return, and all policies listed apply.
RETURNS – For any item(s) you wish to return, please email us within 14 days of receipt of the product. The item(s) must be returned at the customers expense, and must be unopened and undamaged for a credit (less shipping & handling) to be issued. Please email us for a return shipment tag prior to returning any merchandise (please include your order number and the item description in your email). A valid return shipment tag must be included on the shipping label or we will refuse the package. Return shipment tags are valid for 30 days from the date of issue. After 30 days past the date of issue of the return shipment tag, no returns are accepted. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package. Credit will not be issued for any opened or damaged merchandise. Any and all shipping costs cannot be refunded. We recommend that you pack the item(s) carefully and insure the package, as any items lost or damaged in shipping cannot be refunded. All packages being returned must have Delivery Confirmation, or we cannot guarantee that your item(s) will be credited. All returned items are subject to a 15% re-stocking fee. After 14 days past your receipt of shipment, no returns are accepted.
DAMAGED ITEMS – Merchandise damaged during shipment must be reported to SDC Nutrition within 5 days of receipt. Please email us to notify us of any damaged items (please include your order number and the item description in your email). We will then contact the shipping company for the retrieval of the damaged item(s), and either send you a replacement order, or issue you a credit for the cost of any of the merchandise that is confirmed to be damaged. If your item(s) are being credited, a full credit for the damaged item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package.
ERRORS – We make every attempt to send you what you order. In the rare occasion that you receive an item(s) other than what you ordered, DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error must be reported within 5 days of receipt. We will then work with you to resolve the situation (refund, replacement, etc.) Please email us for a return package tag prior to returning any merchandise (please include your order number and the item description in your email). A valid return package tag must be included on the shipping label, or we will refuse the package. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt or the returned package.
PLEASE NOTE – Sorry, we no longer can accept returns for opened/used supplements for any reason. Every supplement works different from person to person and we cannot guarantee individual results. If you would still like to return a product, please contact that supplement’s manufacturer as they want your continued support of their brand and would be happy to assist you in finding the products that work for you.
Temporary Refund/Return Policy:
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that
- 7 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.